FAQs

Frequently Asked Questions

1. Where are you located?
We are based at 5900 BALCONES DR STE 39673, Austin, TX, United States, 78731.

2. Do you ship internationally?
No, we currently ship and deliver our massage chairs only within the United States.

3. Do you offer free shipping?
Yes, we offer free standard curbside delivery on all massage chair orders within the United States.

4. How long does delivery take?
Due to the size and weight of premium massage chairs, orders require specialized freight handling. Order processing and transit typically take 10 to 15 business days (Monday – Friday).

5. How can I track my order?
Once your massage chair is shipped, you will receive a freight tracking number via email. For residential deliveries, the carrier will also call you to schedule a convenient delivery window.

6. What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, Discover, JCB, and Apple Pay.

7. Can I return my order?
Yes, we accept returns within 30 days of delivery. Because of the size of the items, chairs must be unassembled, unused, and in their original packaging. Freight return shipping fees may apply.

8. When will I receive my refund?
Refunds are processed within 7 business days after our warehouse receives, unboxes, and inspects the returned massage chair.

9. What if my massage chair arrives damaged or defective?
Please inspect your delivery closely. If you notice any damage to the box or the chair, contact us immediately. We will work with the freight carrier to arrange a replacement or swift technical service.

10. How can I contact you?
You can contact our support team using the details below:

Address: 5900 BALCONES DR STE 39673, Austin, TX, United States, 78731

Phone: +1 561-922-0063

E-mail: support@restoreseating.com